Return to Water and Waste Water Dot Com
Homepage
Return to Newsletter Archive, Table of Contents------------------------------------------------------------
Water and Waste Water Dot Com Newsletter **Special Edition**
"For the water and wastewater treatment professional...."
------------------------------------------------------------
Vol. 2, No. 20, August 2, 2000
------------------------------------------------------------
Joseph Taylor, Editor, mailto:jtaylor@waterandwastewater.com
Copyright 1999-2000, Water and Waste Water Dot Com
This is a 100% opt-in newsletter with news and information
for the water treatment professional. The Newsletter is
currently sent to 1,487 professionals at the time of this
mailing. Unsubscribe instructions are at the end of this
newsletter.
------------------------------------------------------------
The Newsletter
------------------------------------------------------------
The staff at Water and Waste Water Dot Com are pleased to
announce a new product to offer the members of our web site.
It's called RealTime Aide.
We believe it is the "next step" in customer service for
companies who have web sites and want to answer these
questions:
Who is on my web site?
Where are they from? and
How do I help them?
Please take a moment to read up on RealTime Aide, we think
you will find it useful for your company's web site.
Our goal is to provide information to improve your business
by using the resources available on the Internet.
Please forward this newsletter to your friends, intact.
Thanks, Joe Taylor
------------------------------------------------------------
Contents:
------------------------------------------------------------
> GET REAL !!
> Right Here, Right Now: State-of-the-Art Messaging
> How It Works: One Button for One-on-One Help
> Put It To The Test: Try a Demo of RealTime Aide
> Who Uses RealTime Aide?
> Pricing Plans and Options: Low Cost -- High Value
> For More Information
> Subscribe and Unsubscribe Information
> ReferWare
------------------------------------------------------------
GET REAL !!
------------------------------------------------------------
No matter what you're selling or who you're selling to,
without real human interaction, your Web site isn't working
as hard as it could.
RealTime Aide creates a live connection between your customers
and a real person at your company, providing the best sales
tool of all: real one-on-one interaction.
------------------------------------------------------------
Right Here, Right Now: State-of-the-Art Messaging
------------------------------------------------------------
RealTime Aide provides immediate, state-of-the-art messaging
allowing you to "chat" directly with customers while they
are visiting your web site.
Our application doesn't require any additional software,
expensive programming, or hardware. And our seamless
technology lets you establish one-on-one conversations in
real time with anyone who visits your site using a standard
web browser. This open dialogue makes it easy to immediately
answer questions, provide information, and close sales.
Plus, RealTime Aide is cost-effective and convenient to use.
There's no long-term commitment or contract to sign. And
there are no set-up costs or licensing fees-just a low
subscription rate of $100 per month.
------------------------------------------------------------
How It Works: One Button for One-on-One Help
------------------------------------------------------------
With RealTime Aide, your customers can access live, personal
help with the touch of one button. RealTime Aide provides
the helper navigation bar, you provide the helper, and your
site is set for live interaction. It's that simple. Here's
how it works:
Step 1. Welcome
Your Web site Guest has a question and sees that live help
is available. The Guest clicks the Help button, the Chat
Window opens with a pre-programmed greeting, and the guest
begins to type in a question.
Step 2. Chat Requested
Next, the Nav Bar (which opened when the Helper logged onto
the service) alerts the Helper that a chat is requested.
The Helper clicks the "chat requested" button and the
Helper
Chat Window opens, revealing the Guest's question.
Step 3. Real Time Chat
Now the Guest and the Helper can chat in real time.
Step 4. Easy Navigation
Both the Guest and the Helper can navigate your Web site,
moving back and forth between the Chat Window and the
Web screens.
Step 5. Helper Options
The Helper can forward URL links to the Guest to assist
in locating information or send a transcript of the chat
by e-mail.
Step 6. Goodbye
When the Guest or the Helper choose to end the session,
the Guest receives a goodbye message.
Step 7. Refresh
Now the Helper can clear the Chat Window by clicking
the Refresh button.
SPECIAL FEATURES
The Button Disappears When No One is Helping:
When your helper logs on and opens the navigation bar,
the button on your web page changes from a transparent,
"inactive" button to an "active" button. Now,
all
customers who visit the web site can see that help is
available and request a live chat by simply clicking on
the active button and selecting a helper from a list.
e-mail That Chat to Your Rep or Salesman:
When the chat session is over, the helper can choose to
print a transcript of the conversation or annotate it with
a cover message and send it via e-mail to an associate or
sales representative for immediate follow up.
And, with RealTime Aide, you have the ability to set up
a predefined e-mail address book with your frequently
used emails. You can also help customers by sending
them hyper linked page names that they can click on to
go directly to the page on your web site containing the
information they need. No need to have to look up people
or page addresses.
------------------------------------------------------------
Put It To The Test: Try a Demo of RealTime Aide
------------------------------------------------------------
See for yourself how RealTime Aide can provide real-time help
for your customers; simply follow the directions in this
simple demo.
For a demo visit our demo page at:
http://www.realtimeaide.com/overview/demo.htm
------------------------------------------------------------
Who Uses RealTime Aide?
------------------------------------------------------------
Our clients are driven to provide their customers with the
best possible online service. Many of our clients are in the
industrial field, but our technology provides top-notch
customer service and can be a valuable asset to any site,
in any industry.
No matter what your site is selling, RealTime Aide gives
your customers the information they need to follow through
with the sale.
Business-to-Business
In the competitive business-to-business sales market, the
companies that provide the best service succeed. As
technology advances, more and more web sites are being
enhanced by real time interaction. So, Internet-savvy
businesses will no longer be willing to wait for an e-mailed
response or follow-up phone call. RealTime Aide provides
a cost-effective way to provide a higher level of live,
personal service.
Industry-to-Industry
When you are communicating with clients and vendors outside
of your own industry, in-depth explanations are often needed
to clarify your objectives and define industry-specific
terminology. With live, real time chat, you can easily
offer additional information and confirm that your responses
are understood. Plus, RealTime Aide provides an excellent
way to refer interested parties to Industry-specific
organizations and groups.
Business-to-Consumer
RealTime Aide can help reduce the number of customer-abandoned
shopping carts. While many companies use the Internet to
order products and supplies, communicate with vendors, and
conduct business, most consumers are more comfortable using
the Web for entertainment. RealTime Aide enables you to
provide the assistance and reassurance it takes to close
online consumer sales.
------------------------------------------------------------
Pricing Plans and Options: Low Cost -- High Value
------------------------------------------------------------
RealTime Aide is a subscription-based service priced at only
$100 per seat* per month or $1,200 per year. Pay by credit
card monthly or annually. We also accept purchase orders
for semi-annual and annual payments.
Custom payment plans and group billing rates for multiple
accounts are also available. Please contact our customer
service department for more information about payment plans.
RealTime Aide accepts:
-American Express
-Discover Card
-MasterCard
-VISA
Sign Up for RealTime Aide Now at This Web Address:
http://www.realtimeaide.com/order/order.htm
*What is a seat? The number of seats is the maximum number
of helpers that can log on to RealTime Aide and offer
assistance at one time. One seat would allow only one of
your helpers to assist others, two seats will allow two
helpers to assist. Buy only the number of seats you need
and remember that you can add or remove seats later as
your needs change.
------------------------------------------------------------
For More Information
------------------------------------------------------------
Ms. Shirley Cavins
Customer Service Manager
RealTime Aide Dot Com Inc.
3948 South Third Street, No. 111
Jacksonville Beach, Florida 32250
TOLL FREE: 888-247-1441
TEL: 904-241-7705
FAX: 904-241-8792
Web site: http://www.realtimeaide.com/
mailto:scavins@realtimeaide.com
------------------------------------------------------------
Subscribe and Unsubscribe Information
------------------------------------------------------------
TO SPONSOR Water and Waste Water Dot Com, visit:
http://www.waterandwastewater.com/services.htm
------------------------------------------------------------
ReferWare
------------------------------------------------------------
SEND THIS NEWSLETTER TO YOUR FRIENDS AND ASSOCIATES
This newsletter is ReferWare. If you enjoy reading it and find
useful information in this newsletter, please help spread the
word about it. You can do this by forwarding a copy to your
friends, telling them what you like about our newsletter.
Most of our new subscribers hear about us for the first time
from a good friend, like you!
Thank you, Joe Taylor
------------------------------------------------------------
Water and Waste Water Dot Com Newsletter
------------------------------------------------------------
http://www.waterandwastewater.com/
Joseph Taylor, Editor
3948 South Third Street, No. 121
Jacksonville Beach, FL 32250
Phone: 904-280-4656, Fax: 904-273-1399
------------------------------------------------------------
Water and Waste Water Dot Com's Newsletter is a 100% opt-in
e-mail list of information for the water treatment professional.
We love your suggestions and comments! Drop us a line at,
mailto:news@waterandwastewater.com
------------------------------------------------------------
Return
to Water and Waste Water Dot Com Homepage
Return to Newsletter Archive, Table of Contents
|
